Career Opportunities Orillia Volkswagen Orillia Ontario 705-325-6107
 

 
 
 
 
 
 
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We are always looking for energetic individuals who are passionate about helping people, and who thrive in a reward-for-performance based environment.  If this sounds like you, then send your resume to careers@orilliavw.com and in your cover letter answer this question: What would we be missing out on by not hiring you?  

 

Leavens Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email).

 

 

Automotive Service Advisor

 

Job Summary

As a Service Advisor, you will build strong relationships with our customers while working in a fast paced professional environment. The dealership will provide you with the support to confidently help customers meet their needs, while maintaining our high level of customer service.

 

Duties and responsibilities:

  • Responsible for greeting and handling customer inquiries over the phone, by email and in person.
  • Scheduling appointments, opening Repair Orders, preparing estimates and invoices, maintaining constant communication with each customer on the status of their vehicle.
  • Providing detailed accurate descriptions to Technicians for diagnosis
  • Presenting estimates for repairs and informing customers of maintenance needed
  • Must be committed to delivering exceptional service and value to every single customer who comes to the dealership.

Required skills and behaviours:

  • Excellent communication skills by phone, by email and in person.
  • Capable experience with active listening, accommodating needs and showing empathy.
  • Strong presentation skills and ability to communicate concepts and ideas.
  • Ability to work in a fluid, dynamic team environment where tasks change daily and priorities are oftentimes directed by our customer.
  • High level of accuracy while working under specific deadlines.
  • Good attitude.
  • Professional manner.
  • Strong work ethic.
  • Proven organizational and multitasking skills.
  • Experience with data entry.
  • Good analytical skills.

Required qualifications:

  • High School or equivalent
  • Excellent communication skills
  • Previous Service Department experience (1 year preferred)
  • Valid Ontario driver's license
  • Computing skills including use of Microsoft Outlook, Windows, Internet navigation
  • Legally entitled to work in Canada without need for company sponsorship

What we offer:

  • Comfortable lunch room with TV and wi-fi
  • Fun work environment
  • Long weekends off all summer!
  • Salary w/ Bonus pay range approx. $40,000 - $60,000
  • Schedule will usually be Mon-Fri with alternating Saturdays

 

We also offer competitive Group Benefits including Health & Dental, LTD, Employee Assistance Plan, Employee Member Discount program and Retirement Saving Plan!

 

Leavens Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email).


We appreciate all who apply; however only those selected for an interview will be contacted.

 

If you are interested in applying for this position, please submit your resume to careers@orilliavw.com